Frequently Asked Questions
Everything you need to know about your Run North West gear and orders.
How long does shipping take within the UK?
Standard delivery typically takes 2-3 working days, while our express shipping option ensures your running gear arrives within 24 hours if ordered before 2 PM.
What is your return policy for running shoes?
We offer a 30-day return policy for all footwear. Shoes must be in their original packaging and in unworn, 'as-new' condition to qualify for a full refund.
Do you offer gait analysis for online customers?
While we provide professional gait analysis in our physical stores, online customers can use our digital 'Shoe Finder' guide or contact our experts via Live Chat for personalized recommendations.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email with a tracking link from our courier partner to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are the products on your site authentic?
Absolutely. Run North West is an authorized retailer for all brands we carry, including Nike, Adidas, Brooks, Hoka, and New Balance, ensuring 100% authenticity.