Returns & Exchanges
At Run North West, we want to ensure you have the perfect gear for your next mile; if you are not completely satisfied, you can return your items within 30 days for a full refund or exchange.
Check Eligibility
Ensure your running shoes or apparel are in their original, unworn condition with all tags and packaging intact.
Complete the Form
Fill out the returns form included in your original shipment, specifying whether you require a size exchange or a refund.
Package Your Items
Securely pack your items and use a tracked shipping service to send the parcel back to our North West distribution center.
Processing and Refund
Once received, our team will inspect the gear and process your refund or dispatch your exchange within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing